Shipping Policy
Last updated: 2026
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Weekend and holiday orders are processed the next business day.
Estimated Delivery Times
| Destination | Standard | Express |
|---|---|---|
| United States | 7–14 business days | 3–5 business days |
| Europe | 10–20 business days | 5–8 business days |
| Rest of World | 14–30 business days | 7–14 business days |
Free Shipping
Free standard shipping on all orders over $50. A flat shipping fee applies to orders under $50, calculated at checkout.
Order Tracking
You will receive a tracking number by email once your order ships. Allow 24–48 hours for tracking to activate.
Customs & Duties
International orders may incur customs duties imposed by the destination country. These charges are the customer’s responsibility. We cannot predict or control these fees.
Lost or Damaged Packages
Contact us at support@komatoshop.com within 7 days of the expected delivery date. We will investigate and work to resolve the issue promptly.