Return Policy
Last updated: 2026
We want you to be completely satisfied. If you are not happy with your order, we make returns simple.
30-Day Return Window
Return most items within 30 days of delivery. Items must be unused, in original packaging, with proof of purchase.
Non-Returnable Items
- Items marked as final sale
- Opened hygiene or personal care products
- Digital or downloadable products
How to Return
- Email support@komatoshop.com with your order number and reason for return.
- We will send return instructions within 48 hours.
- Ship the item back via a trackable service. Return shipping is the customer’s responsibility unless the item is defective.
- Refunds are issued within 5–7 business days of receiving the return.
Defective or Wrong Items
Contact us within 7 days of delivery. We will cover return shipping and send a replacement or full refund at no cost to you.
Crypto Refunds
Crypto refunds are issued at the USD equivalent value at the time of the original transaction.